Refund policy
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at :
If your return is accepted, you will be required to send the products to the address provided in the email. Items returned without first requesting a return will not be accepted.
You can always contact us for any questions regarding returns at :
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Unfortunately, we do not accept returns on final sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
14-Day Cooling-Off Period for the European Union
Notwithstanding the above, if the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without explanation. As stated above, your item must be in the same condition as when you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and inform you whether the refund has been approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at montrealmoissanite@gmail.com